Press about us

15 may 2010

Excerpts from the interview with Sergey Lykov, the head of design department

- To date, our company has ready-made solutions on many fronts, the most relevant of which to my mind are remote banking service and front-office of the bank. More simply, the front-office is the point where there is direct contact between the customer and the bank, i.e. it is an information-technology space, providing customer service. In general, the activities of front-office are focused on the active territorial expansion and massive sale of retail banking products.

Thus, our introductions on automation of the front-office solve problems to minimize the time for implementation of the expanded infrastructure, sales, and reduce the amounts of investments associated with the opening new sales points.

Remote banking service is another forte, upon which company competitive solutions in this area are kept. The successful implementation of remote service systems is due to the rapid spread of mobile communication devices and the Internet, the overall rise in financial and computer literacy of the population. After the introduction of this class of systems, our banks have felt a significant cost savings arising from the traditional method of service, having increased the total loyalty of the entire customer base.

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